Some of the most important patient information isn't stored in an electronic medical record. It’s captured by the nurse and archived in the nurse’s memory—patient nicknames, favorite TV shows or preferred foods. When nurses spend less time charting and more quality time with patients, there’s often room to focus on all those details that truly personalize care.
We all love to talk about the importance of a quality patient interaction. You’ve seen it before – the literature with imagery of an empathetic, caring clinician-patient interaction and a story about how it contributes to better patient compliance and positive outcomes. Unfortunately the all-too-familiar reality in today’s fast-paced healthcare environment is the struggle to deliver the highest level of care in the shortest timeframe. Too often, that means nurses have to make hard choices.